Frequently Asked Questions
Everything you need to know about your Birkenstock Midtown experience.
How do I determine the correct Birkenstock size for my feet?
Birkenstock offers two widths: Regular (solid footprint icon) for medium to wide feet, and Narrow (outlined footprint icon) for narrow to medium feet. We recommend leaving 10mm of space in the heel and 5mm in the toes for the perfect fit.
What is the typical breaking-in period for new sandals?
Because of the firm nature of our natural cork footbed, it usually takes 2-3 weeks of gradual wear for the material to mold to the unique contours of your feet.
What is your return policy for online orders?
We accept returns within 30 days of delivery, provided the items are in original, unworn condition and include the original packaging. Please note that shipping fees are non-refundable.
How should I care for the suede and leather on my Birkenstocks?
We recommend applying a water and stain repellent spray before the first wear. Use a suede brush to remove dirt from suede models and a damp cloth with leather conditioner for smooth leather styles.
Do you offer international shipping?
Yes, Birkenstock Midtown ships to over 50 countries. Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can the footbeds be repaired or replaced?
Yes, one of the benefits of Birkenstocks is their longevity. We offer professional repair services for outsoles, heels, and cork footbeds to extend the life of your favorite footwear.